At Zironique, we strive for customer satisfaction. We want you to be 100% satisfied with your purchase. If you are not, you may exchange or get a refund on your purchase. You may return your purchased product for a full refund less shipping costs and or rush processing fees within 12 days and an exchange within 15 days (less shipping costs) from the time you received your product.
RETURNS AND EXCHANGES
20% restocking fee for the following:
Any earrings with a total weight of 4 carats or more.
Any rings with a center stone of 4 carats or more.
All 18K gold jewelry and Platinum jewelry. All rings under a size 4 and over a size 11. This applies to all refunds and exchanges.
There are no refunds or exchanges on CUSTOM MADE ITEMS, ETERNITY RINGS, LOOSE STONES & SALE OR CLEARANCE ITEMS!
You must call or email us for an RMA number before returning or exchanging an item. This RMA number must be written on the outside of the box. If the package is sent back to us without an RMA number, we will make arrangements with the customer to return the package to you. After you have obtained an RMA number, we wll email you an address to send your product back to.
All refunds will be credited with 5 business days from the time we receive the product, your credit will be MINUS SHIPPING CHARGES AND/OR RUSH PROCESSING FEES.
Please insure all merchandise when you send it back to us, we are not responsible for lost or stolen items. Please send the item back with a signature required.
You may only exchange an item once, after that, no refunds or exchanges.
There are absolutely no returns on any items that have been worn, resized, exchanged, engraved (unless it is an engraving mistake of ours), damaged or altered in any way. The tag must be left on all ring orders for a refund or exchange to be granted.
Once an order has been placed, you have 12 hours to cancel the order. A $25.00 fee per item will apply on all cancelled orders and a 50% charge per item will apply on all special orders. These fees apply within the 12 hour timeframe, after 12 hours we cannot cancel your order because we have already began processing it.
Because we make all orders from scratch, customers are urged NOT to order more than 1 item for viewing purposes only. If such conduct is suspected, we reserve the right to refuse your return.
Zirconique reserves the right to refuse service at all times.
***PRODUCT WARRANTY***LIFETIME WARRANTY ON COST AND LABOR ONLY
All stones have a LIFETIME warranty against breaking or chipping under normal wear. We also guarantee that your stone will keep its original brilliance and shine under normal wear. Should your CZ not maintain this, Zirconique will replace the CZ stone with the exact size and shape that you had, (setting the stone and polishing the ring will have a charge.) You must provide your original receipt for this guarantee to apply which includes your order number and product number on it. WE DO NOT warranty any of our loose stones.
All craftsmanship defects are warranted for LIFE against any defects on the structure of the jewelry. Again, you must provide your original receipt with the product number and order number on it. We do not warranty the product if you have made alterations to it or had work performed on it by another jeweler. If an item shows signs of damage or misuse, it will NOT be covered under our warranty. If such misuse, damage or accident is displayed, repairs will be made and charges will apply.
WARRANTY/REPAIR CHARGES APPLY
Our lifetime warranty applies to all costs of material and labor only, it does not cover any shipping and processing fees. If your jewelry is covered under our lifetime warranty (that is if it doesn't show signs of abuse or wear), you still have a fee of (see below) to cover shipping and processing fees. The costs could be higher if you're not covered under our warranty. These processing fees include shipping charges, cleaning, high polish rhodium and a full jewelry inspection.
Fees are as follows: $68 for all 14K gold jewelry, $98 for all 18K gold jewelry and $148 for all platinum jewelry.